1. Eligibility for Refunds:
a. Refunds are available for eligible home improvement services performed by Coating Kings Colorado.
b. To be eligible for a refund, you must provide proof of payment, such as a receipt, invoice, or work order.
2. Refund Request Process:
a. If you believe you are eligible for a refund, please contact our customer service team within 30 days of the service completion date.
b. You can reach our customer service team via phone, email, or through our website’s contact form. Please provide your contact information, proof of payment, and a detailed explanation of the reason for your refund request.
c. Our customer service team will review your request and may require additional information or documentation to process your refund.
3. Refund Approval:
a. Refund requests are subject to approval by Coating Kings Colorado and will be evaluated on a case-by-case basis.
b. Refunds may be approved under the following circumstances:
i. Unsatisfactory Workmanship: If the quality of our home improvement services does not meet industry standards or the agreed-upon specifications, you may be eligible for a refund.
ii. Non-Performance: If we fail to complete the agreed-upon home improvement services within the specified timeframe without a valid reason, you may be eligible for a refund.
c. Refund requests will not be approved under the following circumstances:
i. Change of Mind: We do not offer refunds for services provided due to a change of mind or personal preference.
ii. Customer Negligence: Refunds will not be granted if the customer’s actions or negligence caused the unsatisfactory outcome or prevented the completion of the home improvement services.
4. Refund Processing:
a. Once your refund request is approved, we will initiate the refund process within 10 business days.
b. Refunds will be issued in the original form of payment used for the service payment, unless otherwise agreed upon by both parties.
c. Depending on your payment provider, it may take additional time for the refund to be credited to your account.
Exclusions:
a. This Refunds Policy does not cover any materials or products purchased separately by the customer for use in the home improvement services.
b. We reserve the right to deny or modify refund requests that do not comply with this policy or are deemed fraudulent or abusive.
Please note that this Refunds Policy does not affect your statutory rights under consumer protection laws in your jurisdiction.
For any questions or concerns regarding our Refunds Policy, please contact our customer service team, who will be happy to assist you.
Coating Kings Colorado
Email: [email protected]